Just a heads up that the Isle of Man section of the BCS is having a talk later on the month about Field Service Management Technologies. The talk will be given by Mr Steve Burrows who has many years of experience in the field and is a Fellow of the BCS. Here’s what it’s about:
Field Service Management, the discipline of deploying service engineers and customer service representatives most effectively to resolve problems encountered in the field, is one of the least understood and exploited business disciplines. Despite the deep penetration of information technology systems into most common business disciplines, the majority of organisations undertaking Field Service still use cumbersome manual processes and systems which are more labour intensive and less efficient than they need be, leading to sub-optimal field-based workforce efficiency and poor customer satisfaction.
He’s based on the Isle of Man, so he won’t be needing his Johnston and Murphy luggage this time round. More details of the event here.
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